Cancellations & Returns

Last updated: November 4, 2026

This policy applies to Bonaeda purchasing assistance provided by Lighthouse (라이트하우스). Contact support@bonaeda.com with your request number before returning any item. Please do not send returns to the business address without confirmed return instructions.

Before we purchase your items

Cancellation is free before Bonaeda purchases the items from the Korean seller. Tell us promptly if you wish to cancel so we can check whether purchase has already occurred.

After purchase, before international dispatch

Change-of-mind cancellation or return is subject to the Korean seller’s applicable return conditions and acceptance. Domestic return shipping and any disclosed seller return charges are normally the customer’s responsibility. The buying service fee is generally not refundable once we have completed the purchase service, except where a refund is required by applicable law or the issue results from our failure to provide the agreed service.

We will explain the available option and applicable charges before arranging a return. Product condition, packaging, customisation and the seller’s return window may affect eligibility.

After international dispatch

Change-of-mind returns are generally not offered after international dispatch. If an exception is agreed, international return shipping and disclosed related costs are normally the customer’s responsibility. This does not override a statutory cancellation right or another remedy that applies to your purchase.

Faulty, damaged, incorrect or missing items

Contact us as soon as you discover a problem. Include your request number, a description, and photographs of the item and packaging where possible. Keep the packaging while the issue is reviewed. We will review the issue with the seller or carrier and explain the appropriate remedy and responsibility for return costs. The change-of-mind restrictions above do not remove rights relating to faulty goods, misdescription, incorrect supply or service failures.

Refund arrangements

Where a refund is agreed or legally required, we confirm its amount, any lawful deductions, payment method and expected processing time with you. We do not promise a fixed processing period before the seller and payment arrangements are known.

Your rights and contact

Nothing in this policy excludes or limits any mandatory consumer rights, guarantees or remedies. Email-only support: support@bonaeda.com. We aim to reply within 24 hours on business days (KST); weekend and Korean public holiday requests are reviewed on the next business day.

Business details and full terms · Start a request

If an item becomes unavailable after payment

We will contact you before buying a replacement. We only purchase an alternative with your agreement. If you do not want an alternative, we refund the amount paid for the item we could not buy, its associated buying fee, and any shipping amount that will not be used. We confirm the refund breakdown with you. This does not automatically cancel other items already purchased for the same request.